The terms you agree to when Local Web Lab builds and looks after your website. Last updated: 20 July 2026.
These terms set out the agreement between Local Web Lab, based in Hednesford, Staffordshire (“we”, “us”, “our”), and you, our client (“you”). They apply to every website we build, launch and look after for you. By paying your build fee you confirm that you have read and accepted these terms.
Your demo is free and puts you under no obligation to buy. It remains our property until a build fee is paid. We may show it as an example of our work, reuse its design, or take it down at any time while it is unpurchased.
What we build and look after is set out on your chosen package page and in any written quote we give you. If anything you ask for falls outside that package, we will tell you and quote for it before we start, and we will only begin once you approve the quote.
Your build fee is payable upfront before we begin building. Your monthly fee starts on the day your site goes live and is payable monthly or annually in advance. Both are paid by bank transfer, to the account details we provide when you sign up. All fees are stated exclusive of VAT; we will add VAT if and when we become VAT registered. Add-ons are charged as set out on our pricing page.
For 14 days after your site goes live we will make design tweaks free of charge. This covers adjustments to what has already been built, such as wording, colours, spacing and images. It does not cover new pages, new features or new sections, which are quoted as add-ons.
Your monthly plan includes hosting, your SSL certificate, regular backups, security upkeep and the content-update allowance set out for your package. Update requests beyond that allowance are quoted upfront and only carried out once you approve them. Unused updates do not roll over from one month to the next.
If a payment doesn’t arrive on time, you have a 14 day leeway window to sort it and your site stays online during that time. If it is still unpaid after 14 days, we may suspend the site until payment is made. We keep a backup of a suspended site for 90 days.
Either of us may end the monthly plan by giving 30 days’ written notice. There is no exit fee. Your build fee and any fees already paid are non-refundable. When the plan ends, your site is taken offline and, because the design and code are licensed to you only while your plan is active, we are not obliged to hand over the site files or transfer the build. Your own domain, content, images and logo remain yours and we will not stand in the way of you moving them elsewhere.
Your domain name, and any text, photos, logo and other content you provide, remain your property. The website design, layout, code and build we create remain the intellectual property of Local Web Lab and are licensed to you for use for as long as your monthly plan is active. We manage the hosting account on your behalf as part of the service. If you would like to own the build outright rather than licence it, talk to us and we will quote separately.
You confirm that you own, or have permission to use, any content you give us, and that your business, its offers and its content comply with UK law. You agree to give us the information and materials we need in good time, and to review and approve your site before it goes live. We are not responsible for errors in content you have supplied or signed off.
Your site relies on third-party services such as hosting, forms, analytics, payment and booking tools. We choose reputable providers, but we do not control them and are not responsible for outages or changes on their side. We will use reasonable care to keep your site running and to put problems right promptly.
We will carry out our work with reasonable care and skill. As far as the law allows, our total liability to you for any claim connected with our service is limited to the total fees you have paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses, or for loss of profit, business or data. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
We are not responsible for failing to meet an obligation where this is caused by something beyond our reasonable control, such as supplier outages, loss of internet or power, or other events we could not reasonably prevent. We will let you know and do what we reasonably can to limit the effect.
We may update these terms from time to time. The version that applies to you is the one published here when you place your order or renew. We will change the date at the top of the page when we make an update.
